PRIVACY POLICY

At Salt Clinic MK, we’re committed to protecting and respecting your privacy. This Privacy Policy explains who we are, when and why we collect personal information about people who visit our website, make purchases online or visit our salt clinic, or consent to receive email promotions or communications from us. This policy explains how we use the data, the legal basis for processing it, and how we ensure your data stays secure.

This policy may be updated occasionally, so please refer back from time to time to ensure you are happy with any changes. By using our website, buying salt therapy packages from our website, filling in a booking request, visiting our salt clinic, or consenting to receive email marketing or communications from us, you’re agreeing to be bound by this policy.

This Privacy Policy applies to any personal information provided by you to us ("User Information") via our website ("Site"), when you purchase our products or salt therapy packages either directly from our clinic or our website, or consent to receive email promotions or communications from us. “You” refers to the user of the Site, purchaser of goods, or recipient of email communications. “We/Us” means Salt Clinic MK. Any questions regarding this Policy and our privacy practices should be sent by email to admin@saltclinicmk.co.uk or by writing to Salt Clinic MK, Unit A, Old Stratford Local Centre, Falcon Drive, Old Stratford, Milton Keynes, Buckinghamshire, MK19 6FG.

1. WHO ARE WE?

Salt Clinic MK provides salt therapy (halotherapy), a natural and drug-free treatment used to help alleviate symptoms associated with various respiratory conditions, skin conditions, and respiratory allergies.

2. HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when:

You make a purchase with us online or in our clinic.
You fill in a registration form before undergoing salt therapy.
You subscribe to receive email promotions or communications from us.
You use our Site and complete forms (e.g., booking or enquiry forms).

3. WHAT TYPE OF INFORMATION DO WE COLLECT?

The personal information we collect may include:

Name
Address
Email address
Contact telephone number
IP address (when accessing our Site)
Cookie and usage data (see section 10)
Transaction details (via credit or debit cards). Note: We never store your payment details.
Information submitted for competitions, promotions, surveys, or customer service enquiries.

4. SENSITIVE PERSONAL INFORMATION

We collect certain medical information to assess suitability for salt therapy and to ensure appropriate treatment. This information is provided via a registration form on your first visit.

This data is securely stored in paper form and electronically within our CRM software, which is fully compliant with UK GDPR security regulations.
The legal basis for processing medical data is your explicit consent (UK GDPR Article 9(2)(a)) or where necessary for health-related treatment (UK GDPR Article 9(2)(h)).
We never share this data with third parties without your explicit written consent.

5. HOW IS YOUR INFORMATION USED?

We collect and use information about you:

To process and fulfill your orders and requests.
To send you updates on promotions, news, or special events (with your consent).
To administer and improve the Site’s functionality.
To ensure relevant content is presented in an effective manner for your device.
To seek your views or comments on our services.
To notify you of changes to our services.
To send appointment confirmations and reminders.

Retention Periods: We retain personal information only as long as necessary for the purposes outlined above. Certain records (e.g., VAT records) must be kept for legal and regulatory purposes.

6. WHO HAS ACCESS TO YOUR INFORMATION?

We do not sell or transfer your data to unaffiliated third parties unless required by law.
Data may be shared with third-party processors (e.g., email marketing platforms, payment processors) under strict data processing agreements ensuring compliance with UK GDPR.
If data is transferred outside the UK, we ensure adequate safeguards (e.g., UK GDPR adequacy decisions or standard contractual clauses (SCCs)).

7. YOUR RIGHTS UNDER UK GDPR

You have the following rights under UK GDPR:

Right to access – Request a copy of the data we hold about you.
Right to rectification – Request corrections to inaccurate or incomplete data.
Right to erasure – Request deletion of your data where no longer necessary.
Right to restrict processing – Request limited processing under certain circumstances.
Right to data portability – Request transfer of your data to another service provider.
Right to object – Object to processing based on legitimate interests or direct marketing.
Rights in relation to automated decision-making – If applicable, challenge decisions made solely by automated means.

To exercise your rights, email admin@saltclinicmk.co.uk or write to us at Salt Clinic MK, Unit A, Old Stratford Local Centre, Falcon Drive, Old Stratford, Milton Keynes, Buckinghamshire, MK19 6FG.

8. HOW TO ACCESS & UPDATE YOUR INFORMATION

You may request a copy of the data we hold about you free of charge. Requests will be processed within one month unless deemed excessive or repetitive. To make a request, contact us at admin@saltclinicmk.co.uk.

9. WHERE/HOW WE STORE YOUR INFORMATION

Your data is securely stored in our CRM system and in physical form.
Our CRM system is fully GDPR-compliant, and physical records are stored securely.
Payment transactions are encrypted using SSL technology.
If you create an online account, you are responsible for keeping your password confidential.

10. USE OF COOKIES & TRACKING TECHNOLOGIES

Our Site uses cookies to enhance user experience and collect usage data.
Cookies store information about your browsing actions but do not identify you personally.
You can disable cookies via your browser settings, but this may affect Site functionality.

For more details, refer to our Cookie Policy.

11. CHILDREN'S DATA & PARENTAL CONSENT

We do not knowingly collect personal data from children under 16 without parental consent.
If you are under 16, please obtain your parent/guardian’s permission before providing personal data.
Parents/guardians must sign a consent form for any under-16s attending salt therapy sessions.

12. REVIEW OF THIS POLICY

We review this Privacy Policy regularly and may update it when necessary. Changes will be posted on our Site.

Last updated: 04 January 2025

Contact Us:
Salt Clinic MK
Unit A, Old Stratford Local Centre, Falcon Drive, Old Stratford, Milton Keynes, Buckinghamshire, MK19 6FG
Tel: 01908 766588
Email: admin@saltclinicmk.co.uk